Your voicemail will automatically be setup and include a generic message, please use the instructions below to personalize your voicemail message. If you have not used the Zoom app on your computer or mobile device previously, you can download it here. For instructions showing how to log into the Zoom app via the Brookdale portal, click here. This is the same Zoom app that you currently use for Zoom videoconferencing, no new Zoom app is required to use Zoom Phone. Your new Yealink Zoom phone may not be physically placed at your desk yet however, you can immediately make and receive phone calls by logging into the Zoom app via the Brookdale portal on your computer or mobile device. The OIT team will prioritize call center personnel and the College’s main points of contact during the phone handset replacement process.Ĭan I make and receive calls immediately before OIT places my new Zoom phone on my desk? Once your Brookdale phone number is moved over to Zoom Phone, the Cisco phone at your desk will no longer be able to make or receive calls. On the day scheduled for your location (see current Zoom Phone schedule here), OIT will be replacing the current Cisco desk phones with new Yealink Zoom phones. When will I receive my new Yealink Zoom desk phone?

Once your current Cisco desk phone has been replaced by OIT with your new Yealink Zoom desk phone, you can begin to make and receive calls as normal.

Immediately once you receive this email, Zoom Phone will allow you to make and receive calls using your current Brookdale phone number from within the Zoom app.

Once your current Brookdale phone number has been ported over and assigned to your new Zoom Phone, you will receive a welcome email from Zoom (from stating “You have been assigned a direct number.” In this Zoom Phone welcome email, your current Brookdale phone number will be listed. How do I get started with my new Zoom Phone?

Zoom soft phone